This article is for bantu Community Portal Users

Before you begin:

This article explains the possible reasons why the email verification code was not sent to you.

Things to take note:

  • An email verification code is sent to new users when they have registered for a new Community Portal account — Verifying your account confirms your account registration
    • You have to verify your account before you can sign up for projects — If you choose to verify later, you will be prompted to verify your account when signing up for projects, as seen below: 



  • There will also be a prompt at the top of the page reminding you to do so, as seen below:


Instructions:


1. The email could be in your junk or spam folder

  • Sometimes, the email verification code could end up in the junk or spam folder — Do check your junk or spam folder



2. You used an email account which does not belong to you

  • The verification code is only sent to the unique email address you provided — This is to ensure the security of users who signed up on the Community Portal



3. The email account was invalid

  • Please check that you have entered the correct email address and that your email account is active 


What’s Next?

If you still did not receive an email verification code after consulting the above reasons, please write to help@bantu.life. Otherwise, you can start signing up for projects.



> Learn how to access and edit your Community Portal profile 

> Learn about the forms to fill for project sign ups  

> Learn how to be updated about an Organisation's project listings