Email Count

What constitutes your email count? Basically, anything that comes from your organisation’s email: 

  1. Sending out templates created by the Main Organiser 
    1. Sign-up approval emails 
    2. Sign-up rejection emails 
    3. Reminder emails
    4. Thank-you emails 
    5. Engagement templates
      1. Happy Birthday emails
      2. Monthly Newsletters 


Automated email templates for each project


  1. Ad-hoc messages
    1. These are emails that you send out using the “Engage” feature located in ‘Manage Organisation’ and ‘Manage Project’ 


Engage your Community via email


SMS Count

What about your SMS count? Same rule applies: Anything which has your organisation as the sender!

  1. Sending out templates created by the Main Organiser
    1. Signup approval SMSes
    2. Signup rejection SMSes 
    3. Reminder SMSes
    4. Thank-you SMSes
    5. Engagement material
      1. Happy Birthday SMSes  


Automated SMS templates for each project


  1. Ad-hoc messages 
    1. These are SMSes that you send out using the “Engage” feature located in ‘Manage Organisation’ and ‘Manage Project’ 


Engage your Community via SMS


The bottomline: We only count the ones that come from your email address.


What’s Next?

Wondering how many Emails & SMSes you have left? Check out this support article to find out.