This feature works for:

Account: All Accounts

Plan subscribed: Scale Up and Grown Up plans


Before you begin:

Using bantu Workspace, you can send automated and ad-hoc SMSes. In this article, we’ll be sharing some quick tips to help ensure successful SMS delivery. 


Tips:

  1. Keep your messages short and sweet.

SMS messages have a 140 character limit. 

* Note: For messages longer than 140 characters, they will be broken up into seperate messages. 

  1. Avoid link shorteners such as Bit.ly.

Blacklisted link shortening services such as Bit.ly or Bit.do are often used by spammers and can be blocked. As such, we recommend using the full URL.

  1. Use the default bantu Workspace Mobile Number field

bantu Workspace will only send SMS messages to the default Mobile Number field. It will not send to a custom phone number field you may have created to collect mobile phone numbers of your members.

  1. All Phone numbers must follow E.164 number formatting.
    This formatting is an internationally-recognized standard phone number format and includes the following: 
    1. A "+" sign
    2. International Country Calling code
      • Currently, bantu Workspace helps send SMSes to phone numbers in: 
        • India (+91)
        • Indonesia (+62) 
        • Malaysia (+60) 
        • Singapore (+65) 
        • Thailand (+66)
    3. Local Area code
    4. Local phone number

For example, if you have a community member located in Thailand, you would format their phone number to be:  +66655524551


What’s Next?

Read about automated SMSes, and ad-hoc SMSes to find out more about other useful communication features bantu Workspace has!